At Arphi Shop, customer satisfaction is important to us. We want you to feel confident every time you shop with us. If you receive a product that isn’t right, our exchange process is designed to be simple, transparent, and hassle-free.

When Can You Request an Exchange?

You may request an exchange if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The size, weight, pack size, color, model, or variation does not match what you ordered.
  • You report the issue within 2 days of receiving your order.

How to Request an Exchange

To request an exchange, contact the Arphi Shop Customer Support Team through any of our available support channels, such as:

  • WhatsApp
  • Facebook Messenger
  • Live Chat
  • Phone Call

Please provide your Order ID, a brief description of the issue, and, when requested, clear photos or a video of the product and packaging. This will help our team verify and process your request quickly.

Exchange Process

Once your exchange request has been reviewed and approved:

  • We will arrange the return or collection of the incorrect, damaged, or defective product where applicable.
  • A replacement will be prepared and shipped after the returned product has been received or the issue has been successfully verified.
  • Our support team will keep you informed about the progress of your exchange.

Replacement is subject to product availability. If the same product or variation is unavailable, our team will contact you regarding the available options.

Conditions for Exchange

To qualify for an exchange:

  • The product must be unused and kept in its original condition and packaging, except where the product was received damaged or defective.
  • All accessories, labels, tags, manuals, gifts, and other items originally included with the product must be returned.
  • Products damaged due to misuse, improper handling, accidental damage, or failure to follow usage instructions are not eligible for exchange.
  • Proof of purchase or the relevant Order ID may be required.

Pre-Order & Special Items

Pre-order, customized, or special-order products are generally eligible for exchange only when they are delivered damaged, defective, or different from what was ordered.

A Smooth & Hassle-Free Experience

At Arphi Shop, our goal is to make every purchase a positive experience. If you experience an issue with your order, contact our support team within the applicable exchange period, and we will do our best to resolve it as quickly as possible.

Shop with confidence at Arphi Shop — we’re committed to making sure you’re satisfied with every purchase.